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Shipping & Delivery
Free shipping on all orders within the United Kingdom.
Orders are typically prepared for dispatch within 1–2 business days
Estimated delivery times are as follows:
- Standard Delivery: 4–6 business days (Monday to Friday)
- Delivery estimates do not include weekends or public holidays
Total delivery time: 5–8 business days, including processing.
For more details, please review our Shipping Policy.
30 Day Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be unused and in their original condition, with all original packaging.
Once your return has been received and inspected, refunds are processed within 10 business days.
For further information, please review our Refund Policy.
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Frequently asked questions
Shipping & delivery
Free standard shipping on all UK orders, no minimum spend. Orders are processed within 1–2 business days, with delivery taking a further 4–6 business days — 5–8 business days in total.
Returns & exchanges
Return items within 30 days of delivery if unused and in original packaging. Return shipping is at your cost, unless the item received was faulty or incorrect. Want a different colour or style instead? Just mention it in your return email — exchanges are subject to availability. Start a return at info@casadaluva.com.
How can I contact customer support?
Mon–Fri 08:00–18:00, Sat–Sun 10:00–16:00 (GMT). Average response time: within 24 hours. Email info@casadaluva.com or visit our Contact page.
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.